Impact Measurement and Management – Community Development [Best Practices]

Welcome, everyone, my name is pan mash set
founder and CEO of so packed we are very excited to present the topic today
impact measurement and management in community development investments people
are people have a have different understanding of what community
development initiatives are more importantly there is a quirk in fusion
about how to measure and manage the impact of Community Development programs
these programs can go from affordable housing programs to job creations or
programs in a developing countries to the develop of businesses and small
businesses and opportunities ons nowadays we see many community
development funding options under the label of CDFI capacities own play space
investing and many more labels as this field fill the walls we see shifts from
main source of funding from government to multiple public and private entities
at the same time we see increasing and shift towards data driven an outcome
based reporting so today although most of those of most of us recognize the
strengths many of them are still struggling with where to stop especially
when it comes down to collecting outcome data related to the end stakeholders
this webinar says that started with the case study in managing impact for
leading public CDFI and conversation with leading impact practitioners our
Olsen talking about current state of impact management is a hands-on session that demonstrates
different practical reusable techniques for impact management and reporting
today I am very excited to announce our new webinar series all about outcome
where each webinar we will invite leaders aligned to specific sustainable
development goal to discuss overall landscape and challenges of managing the
impact in their respective theme so the first series first session on September
26 we are starting our first webinar are investing in developed and emerging
market in community development with our first guest leading experts in
opportunities owned by Lauren who will talk about investing and opportunities
and reporting in the pocket is owned and SAS will apply he’s from Africa vision
we’ll be talking about develop and contribution the purpose of this webinar
is to show you how you can start shifting outcome based with results
regardless of the level of sophistication in your impact
measurement and management strategy and with that I’m gonna invite Lauren up
Rodriguez to start the first four different techniques and after that
introducing will be will have Madhu Bukhari who will be also introducing
remaining for topics as well so thank you sit tight and I’m gonna invite
Lauren are now for next presentation and thanks everyone for joining I’m just
gonna share the video quickly so you can see everyone will it be sharing the
screen so I’m gonna I’m gonna stop the video thank you for joining and as a
mesh mentioned we’re going to be talking about
different scenarios to manage and measure impact in community development
organizations and investments so these strategies are about meeting your
organization wherever you are it doesn’t mean that you have to follow a strict
process but sometimes organizations have not ready to go straight to for example
outcome management or impact management so we’re going to try to talk about the
different scenarios and the different places were where you can start doing
some impact management or outcome related of this management with your
with your data so I’m gonna share the screen so I have
to share it first mmm-hmm and now you should be able to
see my screen with the presentation that we will go through today so just to
start before we get into the different use cases the different scenarios it is
important to show you this slide because we will be referring to multiple of
these websites organizations throughout the presentation this is what we call
the social impact ecosystem and is divided mainly into three levels the
impact for learners or asset owners are going to be the organizations or
individuals pouring money to the impact managers or asset managers which are
usually foundations Union universities accelerators incubators and then these
organizations at the same time are going to be working with what we call impact
makers which is really the organizations nonprofits entrepreneurs working
with the end beneficiaries and delivering services and products to
these beneficiaries so these missionaries can apply to one or
multiple of these levels so we will we will talk about how it effects any or
multiple of them now what we will be looking at is these eight scenarios so
some of you mentioned that you are just starting your your journey so we will
talk about how important it is to define a mythic strategy in that case some of
you are already collecting some data so we will talk about what to do with
programmatic reporting which is basically the data that you already have
available some of you are interested in a stakeholder voice so we will talk
about how we can collect quantitative and qualitative data and pull it
together we are also going to talk about performance improvement which is more
related maybe to the programmatic data outcome improvement which is more
related to the stakeholder voice and we’re going to talk about these two
frameworks impact management project which is starting to be very very strong
in the community and social return on investment which is been in the market
for a while and we will just compare a little bit both of them and what’s the
difference and which one is more convenient according to your type of
organization and the last topic is going to be for any asset owner asset manager
who is joining the session aggregating results from multiple partners which
could be grantees investees intrapreneurs any any other organization
so with that let’s get started with the first scenario so I like like I was
mentioning the first point is going to be defined impact strategy and this
point is very important for organizations who are just getting
started who are just starting to think what would be the metrics that I need to
use what would be the alignment with some frameworks like sustainable
development goals iris closed any other standard party out
there it’s it’s important to to think it through the benefit of doing this is
that these gives you at least like like a map a plan to follow and also if you
share it with some stakeholders for example founders they they will know
exactly what is your strategy they will know what your what changes you’re
trying to achieve in your community and then that is also going to keep them an
idea of how much you feed into their investment strategy for example so
there’s a challenge to to this debug strategy that the challenge would be
that you you obviously need to have some guidelines or some sometimes I’m an
expert person to to guide you through the different frameworks to tell you
what are the benefits or how you can for example match your metrics to things
like s e-g and iris plus these bodies are selling also to to show some some of
the frameworks on online I mean for example if we see iris iris plus they
are already starting to create this all this knowledge around impact related to
for example G’s or different impact Eames so this this is already out there
but sometimes we struggle in how are we going to be able to incorporate this
with the rest of our strategy so what we what we do in so packed we have our
platform in the cloud if you’re a little familiar with so part in this
form is like a tool to measure whether you are an asset manager as an owner or
an impact maker you can manage your your impact and your data and audio process
and twin so this this tool already has the ability to manage your strategy or
to create your strategy so for example these design information that we find in
iOS plus we already have like integrated that into the platform so you don’t have
to think about those connections between stores and segs and all these frameworks
I am in the management project all of them are connected somehow but you don’t
have to think about that you can just come here and define if you will be
using a theory of change radio as your initial strategy if you will be using
impact management project or logic framework it depends on your
organization and once you decide that you are able to create this map that is
going to connect all the steps together so you can clearly see or if you’re
sharing gives with a phone there they can clearly see how things are related
and are going to take you to the effects or outcomes which is a change that we’re
trying to see in the community and also for in any of these strategies you will
be able to add some standard indicators or custom metrics so in the standard
indicators we already have aligned some of the standard parties and we have
already aligned ECGs with iris metrics and with iymp so all of you is already
connected you just have to come here and choose whatever is more convenient and
that is very important because these are the at the end what we want to see is an
impact report that’s what we want to share to communicate our impact so
having this kind of alignment even if we’re talking about custom
metrics this kind of alignment to segs to some
specificity hit targets so I MP implementation project again that is
going to be important when we show the final the final report it’s gonna make
sense to the audience because this is what is really kind of trending in the
way we communicate impact and miss making sense to to investors so this is
the this is the initial step creating strategy and now we will see what
happens in the case you don’t have the ability to create such a strategy yet so
our next step is problematic reporting in this scenario we are talking about
organizations that don’t have the ability to create to create outcome
related metrics yet that maybe they don’t have the resources or the level of
maturity maybe they are just starting and really trying to figure out what is
going to be the change due to the services that they are providing so in
this case obviously we still have to create an impact report or some sort of
report we still have to communicate what everyone in station is doing and we can
use in that case the data we already have available so if your organization
is using Salesforce or Google Docs Excel any financial system or for example non
management system we can just extract all that data and put it together in a
way that makes sense and that would will give you some insights into your
activities or your programs so it it prepares you also to start thinking
about what is going to be my outcomes what can I measure in the future when
I’m ready but at least we can start writing some
insights from here so to show you that let’s say that we have a job creation
program and I can have data coming from multiple sources like I was mentioning
before it could be sales or SurveyMonkey any offline data connection tool I can
be applying surveys directly from the platform if you if it’s an online survey
it could also be going out from impact route and at the end what I need to do
is somehow relate all this information and put it in a way that I can
understand at least who are my stakeholders and if I’m targeting the
right population so in in our platform we have the ability to just import any
data from any system and the system is gonna make sense this this data is gonna
related put it together organize it and then we can at least get some insights
like for example if my target population is the right one so here I can see that
I’m mainly focusing on minorities as my client individuals and the other big
chunk is female individuals so that is a good thing that I can still show in my
reports that I’m going after a polka nation in need and underserved
population and I can also see for example from here it is this comes from
a front my financial system my loan management system it’s the average
outcome of my beneficiaries and I can see that the last two years they are the
average income is lower than for example in 2017 so this this also tells me that
I’m focusing on underserved populations on the people who is needing it the most
so this is this is code this is something good that we can show and it’s
still talking about my my mission and how I’m really going after the the
people you need my community so that that is in the
cases where you don’t have the ability to have any any other type of data
connection and as a mixed scenario step or scenario 3 we have stakeholder voice
so in this scenario what we are talking about these organizations that do have
the ability to collect data from directly from and beneficiaries where is
online the yeah from online tools or offline data connection tools and here
is going to be for for organizations that are more mature that have already
some strategy data collection and impact strategy in place the challenge of this
one is just making sure that you have the right questions in your surveys to
transform them into information that is really going to be relevant or it’s
going to really reflect on impact or outcome indicators so in this case again
in an impact cloud we are able to bring this kind of data to the to the platform
so I’m gonna go back to the same scenario that we want viewing before
which is job creation and assuming that I have data coming from let’s say Survey
Monkey and pulling up and it’s it’s data asking all types of questions it could
be quantitative questions or it could be qualitative and completely open in this
case we are talking about okay I do want to know if my beneficiaries get a job
you got a job or not but I also want to know if that job is enough for them to
cover their basic needs or if they aren’t feeling happy that
or if they are getting benefits in that job so what we recommend to do in this
case is in the in the questionnaire in the survey structure in the the
questions in a way that you have a healthy combination of qualitative and
quantitative answers and then these can be transformed into a quick report where
for for example your project your creation you can clearly see the
alignment or your STDs which is something that we did in the first step
right this is this is coming from defining your strategy and your
alignments so here I can see that I’m going into decent work and economic
growth specifically these targets and I can connect the results from my
quantitative data collection to my matrix and I can also connect the
open-ended questions from my surveys and be able to see both things side by side
so here I have an example of a question asking how people are feeling about
their job and I can clearly see a summary of the sentiment this is a
question where again it’s an open-ended question they could be typing anything
they want or answering anything and the system is gonna go through all of those
answers and give me a summary and tell me that 62% are positive so this this
this gives me the confidence to say that yeah this program is doing well because
just by looking at the quantitative results and saying yeah I mean now we
are achieving our target and the job placement rate is is higher it’s not
enough I also have to know this qualitative aspect and now that I see
that both the job placement rate is going out and people are feeling happier
more positive about their job those two things I can combine
and really use them as proof that my program is working so with I’m gonna
talk about the fourth scenario and after that I’m gonna give it back to Madeline
this fourth scenario performance improvement is mostly for organizations
that again maybe do have some some data but I’m mostly focused on for example
looking at as just assessing the performance of different locations or
different organizations so let’s say that we have here a fund with different
giving funding to different organizations in the job creation field
and they just want to see which one is doing better and this could be as part
of their maybe due diligence process or a spiral of
considering the allocation of the resources for the next year in that case
we can have again based on the data that you are already collecting we can just
try to do some comparison between creation between different organizations
or locations and we can see this is this is an example of multiple companies and
I can see the comparison between previous income and current income and I
want to obviously see here that the current income is is better that is what
I’m what I’m trying to find out is it’s happening happening or not and if I
don’t see that obviously at this point I’m able to do so recreate some strategy
around that specific company that is not reaching that basic
you know result and I can either try to work with them or I can consider what’s
going to to happen with them in terms of resources on location and again this
could be based on not only companies different companies but it could be just
different projects or different programs different locations etc so with that I’m
gonna let my do explain the next the next scenario which is mostly related to
outcome improvement and it’s also going to be in the lines of job creation thank you so much naina and welcome once
again everyone to the webinar I hope everybody is doing good if not just have
a Federal Rochelle it may let me lift up your mood I feel the inventor of Federal
OSHA is worthy of a Nobel price but that’s just my opinion let’s look at the
other four scenarios that we are talking about in just to let you know all of
these are actual customer scenarios which means we we are actively working
with different organizations that are facing these issues and you know kind of
solving them as they face these issues with us so we are actually in
collaboration with them as we speak so this first one the this this this
scenario that I am going to explain which is outcome improvement people
people look at this in many different ways so one of the organizations that is
that is working with us deals with the stakeholders directly so they their main
role is job creation and they basically work in northern part of India helping
people to get jobs so that they are you know able to earn their livelihood and
improve their quality of life in general so that that’s that’s really a noble
mission and obviously when you’re collecting data directly from
stakeholders you need like different to kind of measure the the effect that
you have on your stakeholders in a very very effective manner
and when I say effective manner it’s not just putting pulling up you know or
being able to pull up some bunch of visualizations and kind of seeing that
okay we are making the great impact the curve is going up it’s really
holistically understanding what is it that your stakeholders are experiencing
and that’s exactly what we are working you know together with this organization
to do that so Lorna was showing you quite a few visualizations where you
were able to see the you know previous income versus the current income and
there are different ways to analyze that same data and that’s exactly what I am
going to throw some light on so if you pay attention to this visualization
that’s on the slide right now this is basically a radar chart and the the
people that ended up getting jobs we were working with this organization to
help them measure their progress across different stages so it started with the
baseline where they absolutely had no training they entered the program with a
hope that yes after this program that I’m going to get a job and we kind of
measured their you know job readiness the confidence level quality of life
self-esteem and financial readiness and and we put it up on on this radar chart
and next thing that we did obviously was as they progressed in the program we
measured them on on a continuous basis just to see how well they progress while
this radar chart actually gives you some idea on on how they progressed
throughout the program there is one in in our open in there was there was one
fundamental flaw here because you are analyzing this as a cohort and you don’t
really get to know on an individual level how people are doing and when we
are measuring say a cohort in together what happens is you you end up you know
performing functions like averages which obviously tend to either pull up or pull
down the result so we wanted to basically give a holistic picture and
and in addition to the you know all this cohort analysis that you do at an
individual level we wanted to give them a clear picture of what really was
happening so that’s what landed us to another form of analysis which is like
raw stakeholder data analysis and I’m going to show you another visualization
so this this first visualization that you see it’s basically comparing male
and female and previous daily income versus current total daily income so if
you see majority of the people actually like here what what happens when you
when you apply say you know when you compare people on the basis of averages
these people the few people who actually earn a lot more than these majority of
people it tends to pull the average up so it gives you a kind of a skewed
understanding of oh yeah my program is doing really well and it doesn’t give
you the whole picture but when you look at this data this is while you are still
making progress you’re still going towards the right and
going up we can clearly see that but there is still a lot more work to do and
that’s exactly we do with all these organizations in terms of making their
outcome improvement more efficient in terms of helping them change or you know
better the intervention methodologies please I mean feel free to ask questions
on Q&A we are happy to answer that the next scenario that that again we are
working with a different organization was basically helping them adopt impact
management project Lerner did throw some light on impact management project and
the methodology that it follows this is rather like for those organizations that
that you know that again directly work with stakeholders so this particular
organization as an example that I’m talking about is working in Africa and
they so the government is helping them or intends to help them to create jobs
in coconut and you know palm oil industry so that that’s the scenario
that we are talking about they want to improve the livelihood or they want to
get better livelihood for the farmers who work in the coconut or the palm oil
industry and this obviously if if you want more impact capital it requires you
to you know show some kind of impact evidence you can’t really expect to get
capital without really you know showing what impact an already creating in the
lives of those farmers so this organization obviously they came to us
we started working with them they wanted to have a very very rigorous methodology
of you know collecting data directly from farmers and being able to apply a
rigorous methodology that they can then show to the government or the impact
investors that this is the impact we have currently and with some more impact
capital we would be able to you know perform even better so that’s the
scenario that we are talking about and we help them in implementing impact
management project we in fact the work is in progress we are still working with
them identifying you know what what are the questions that you would need to ask
the stakeholder to collect that quality data that is needed to run this rigorous
methodology so that you are able to then say that you know the outcomes that you
create what effect does it have on the stakeholders you know how much do they
experience that you know at scale depth and what is the duration of their
experiences well and then again a contribution is a very very important
factor in impact management project which is you are running a program what
contribution are you making towards the outcome that these stakeholders are for
example experiencing it’s possible that there is a competitor who runs a similar
program as yours who helped the farmers he may be contributing you know at a
much higher levels and you are so impact management project
actually helps you in understanding the contribute contribution factor as well
what is your contribution versus what would have naturally happened because
there are other forces existing in nature so that’s the methodology we are
talking about and what we intend to do which is obviously something that we are
working on it’s coming up with this kind of a scorecard where you are able to
show to an impact investor your outcome or the outcome that is experienced by
these stakeholders across different effects so it’s it’s possible that you
are targeting decent work in this case it happens to be decent work or it’s
also possible that you are targeting good health if you’re if you are say a
community development hospital for example you you care for people’s health
in that region then that means you are working towards good health
so we come up with those questions those indicators that will help you measure
the outcome that is being experienced by the people that you directly touch and
obviously across these different dimensions
it could it’s it’s the word how much who contribution and risk so ultimately the
aim is to give you this holistic picture that you can then you know take it to an
impact funder for you know more funds so that you are able to you know drive more
how do I say that betterment into people’s lives that you are touching
again feel free to ask questions on on this at any point in time the next
scenario that we we are going to explain a social return on investment now
there’s there’s a lot of debate around this methodology in particular and what
we’ve seen is the few organizations that we work with especially for social
return on investment they are kind of more matured organizations they are they
are not they are not the ones that are just starting out to do impact
measurement and management because what we’ve seen obviously sry if you
to apply it as a methodology it is super rigorous which means one of them one of
the main components of s ROI which becomes your financial proxy that is the
hardest part in this entire methodology you need to come up with those
quantitative weights for the qualitative services that you may be offering so
that’s what you would need to do in terms of the financial proxy to to be
able to say that ok my return on investment is actually say two dollars
versus the one dollar that I’m investing so it’s a pretty rigorous methodology
and to show you like how we are working with organizations what and what exactly
they are doing let me jump into the platform for a minute so some of the organizations that are
actually working on SRO I they are basically doing this they have a very
very rigorous methodology to collect stakeholder data because again if you if
you want to have an effective s ROI methodology in place a stakeholder data
becomes extremely important which means you have to have to have the quality
data that you know SS ROI methodology requires in addition to that you would
also need to come up with the financial proxies that are absolutely necessary
for you to arrive at these sry ratios in the end so in in this case organizations
also use s ROI to kind of compare different investments so it’s possible
right that there are two or three different investments that are
completely different one may be say working in agriculture and may be
focusing on job creation while the other may be working in education but they are
focusing on educating say women in northern part of India I’m just taking
an example you this is like apples and oranges you can really compare them but
these authorizers organizations still want to be able to compare these
organizations on a common benchmark so that they are able to say okay this is
something that that is doing better I’m going to invest more in this so that
they they can do even better so they are using s ROI ratios as a methodology to
kind of compare not so easily comparable investments or organizations for example
so that is one of the use cases that organizations use in terms of s ROI and
again in terms of what you can do with the visualization and the analytics s
compare SRO issues and also be able to compare what has been your inputs versus
what has been your outcomes so you would also be able to make that comparison and
be able to change your intervention methodologies so that you are able to
improve or improve the efficiency of your of your
program itself so all of these methodologies when practiced like
rigorously help you help you again delivering the right things for your
stakeholders what has generally happened as like for-profit companies or
companies that are purely financially driven they apply these rigorous
principles on their stakeholders they are always always looking to measure
what effect their stakeholders are experiencing when they use their
products or services and in our opinion the same rigor has to come – to – to a
larger you know audience or to larger organizations that work at large so that
they are able to see the same how do I say that return that generally is seen
by you know financially driven organizations the last scenario that we
are going to take up which is this is this is a scenario that we see most
often aggregating results from partners and how we are helping different
organizations and when I say organizations they are generally impact
funds it could be it could be advisors it could also be impact managers who are
who are obviously who have investments and they they kind of need to collect
data on it could be impact metrics it could be outcome metrics it could be
financial indicators for all you know how easily we can aggregate that data it
all sits in one location and you are able to kind of measure these
investments that you have based on some common common metrics and we are also
talking about say for example entrepreneurs who are already few years
into the market and it’s possible that they are collecting some of the outcome
indicators now as a funder obviously you would want to know how they are doing in
the market you know how how well their outcome indicators are performing and
you want to seamlessly to do that and that’s exactly what this
use case is all about so just to give you a brief understanding of how exactly
that happens I’m going to jump into impact loud for a moment yeah so let’s
just suppose that these six are your investments so you are an impact under
you you have these six investments and you would want to collect obviously
outcome indicators financial indicators on these investments how would you do
that like really seamlessly so Lauren arm was
already explaining the strategy part which is right now done through either
theory of change or impact management projects framework so you would come up
with your core indicators on using the theory of change and Lauren I was taking
the Community Development as an example you would have all of your output your
outcome indicators in even the input indicators and the six investments that
I was talking about before you would you would just assign those indicators on
them I’m just doing a quick recap so that everybody is on the same page and
they understand what exactly we are talking about so having gone having had
the strategy called Community Development you would have all the
indicators and you are going to assign whatever indicators that you want to
keep track of on those particular investments you are just going to
basically assign or I would say associate those indicators with the
investments and finally the way we help in aggregating data is very simple so
each investment you would just be able to send out a survey to those
investments and collect data which is going to obviously set seamlessly within
the Community Development matrix for example just just to give you a very
simple example of what I’m talking about if you’re looking at this Community
Development this is exactly the strategy that you know Lauren I was explaining
before and for the data to seamlessly come and set in all of these indicators
as I was explaining before all you would do is like click on send survey and it
says survey – that entrepreneur that you have invested in or – that partner who
is responsible for for this outcome data collection and all all they get to see
is a quick survey that they need to fill out and it seamlessly comes and says
here on the on the platform so it I mean this is like this really simplifies the
whole data collection process for the impact funds or I would say the impact
manager and makes it very seamless so just to give you even more even more the
work that we are already doing is once you have collected all of that data on
these investments there’s dashboard that you can create
and you would obviously be able to collaborate with those entrepreneurs all
those investments that you’ve made in a very very seamless fashion and that’s
something that we are working on currently you would be able to share the
dashboard with them and be able to add some qualitative comments on what you
think about their program so that they are able to respond to you like in a
real-time manner so the whole communication between the funders and
the entrepreneurs becomes seamless and there can be that collaboration process
that you can all have that can establish in place please feel free to ask
questions on this and I think we can we can pause for a few Q&A you yes I think maybe we can go to this Q&A
box and see what we have so far okay I see that we have been answering to
some of your own questions I think I probably need to okay can you show that
theory of change window and how that words yeah so this is a new on your
question I can see that most of them have been answered already so we will go
back to that screen since that is if we needed directly to them to the platform
so I’m gonna go back so we have the ability to create a theory of change
first of all for these two to different applications one is as we were
mentioning before in fact but manager that is going to be mostly for
foundations in platforms asset owners and we have a pot maker which is more
for nonprofits and social entrepreneurs to manage and collect data directly from
the end beneficiaries so for each of these two levels we are able to create
electron your change even we can connect to these two levels if there is a form
using impact level and there is a nonprofit also using or as entrepreneur
also using image chart we can just connect them and each of them is going
to have their own theory of change their own analytics their own data collection
and data management tools and the way both of these applications world I mean
theory of change whether it is for management for meter the way it works is
we start by giving an impact statement that is going to be kind of the guide
throughout the rest of the process and then we work backwards to establish
first of all what is the wider impact that we’re trying to achieve what are
the outcomes what are they immediately so
and for each of these steps activities inputs which are the resources and for
each of them were able to define indicators and I was mentioning at the
beginning it could be standard metrics or custom entries so in each of these
steps I’m able to create select any ending matrix for my standard catalog or
I’m able to create custom entries and define the same things that I already
have in my standard container which is definition formats which could be
qualitative or quantitative I could be been collecting documents short videos
pictures there are many many different things that I can collect with my
indicators and then doing that alignment that we were mentioning before to
whatever standards I want to align so some something else I will hinder is
connect or lead each of these indicators to a specific outcomes for example in
this case so all of that can reflect also in the report this quick report
that we showed where you can see the scorecard qualitative results and
quantitative sources together it all just comes to the other intern in the
report oh there was one more question so one of the participant is asking when
they first log into the platform how is it that they are going to enter data on
those investments or the projects maybe we can take like a very simple example
to explain explain that yeah yeah so to answer that question really I mean very
very simple it really depends now if you are if you are actually collecting the
data directly from stakeholders we don’t really need any kind of theory of change
or a strategy in place to collect that data if your nightly dealing with
stakeholders you have stakeholder information which means the people that
you’re dealing with directly you would simply create a project and and all of
the data all of the stakeholder data that you have you can simply import
on our platform method number two if you don’t have the data already from the
stakeholders say you’re starting a very very new project but you know your
stakeholders with whom you would be working you could even run a survey
directly from a platform to to collect that data that is that is one of the
ways of adding data on to the platform I’ll just create a project dump your
data in or just create a project you know run a survey from the platform the
other side if you are coming from the impact fund or say an investor’s
perspective where you have you want to manage investments on the platform it’s
it’s obviously likely that you would have some indicators that your
entrepreneur may may want to you know report to you on that you want
periodically you want to collect data on those outcome or financial indicators in
that case all you would be doing as Lauren Isles actually showing you an
example on working farmers investment that we have in in that investment you
will just you just obviously you will create your outcome indicators associate
that with this investment in start collecting later now there are really
different ways of collecting data on these outcome indicators as well one of
the ways is the simplest way you know in our experience having worked with so
many customers is they use the survey mechanism where the survey goes to them
and they seamlessly enter the data the second way is maybe you have the data
and we have shared it with you over an email or something you can self-report
that data using the self self data entry just select the period select the value
and that’s all you do and there’s yet another way of you know entering data
maybe you’re you you have collected that data on an excel sheet and you have a
lot of historical data in that case you can also use the import mechanism where
our system allows you to export a template in there is a format you just
enter the values in the data so there are there are many
different ways of of you know collecting information depending upon your specific
use case will be happy to explore that if you there is a one more question from
Nancy on the multilingual capability module if we can answer that question
oh yes sure so yes I mean in fact a multilingual was something that we
recently added as a future where so we we have some customers who are obviously
who are not first language is not English in this case it happens to be
Spanish and we do have support for Spanish and we have support for around 8
or 9 mode languages currently but again depending upon what language you use I
mean we have like like a system in place that can that can instantly convert the
platform to your required language so no matter what language you know your speed
unless it’s it’s too tough to convert we would be able to support that yes there
is one last question can you squeeze that in how does complex data get
summarized in a way that delivers accountability I would say the answer is
the best example is really Irish Plus which is really fast impact
accountability standard and who are the ultimate beneficiaries of the fund flows
Lauren Emma do you wanna answer that question and close the call then who are
the ultimate beneficiaries of the fund flows out answer
this way so fundamental is designed for any asset managers who wants to make
decisions about the stakeholder impact and the main goal of this particular
approach is to make sure that I said our managers and asset owners have a
complete impact and outcome alignment with their assets which are which could
be typically social enterprise or nonprofits and ensuring that there’s a
clear alignment and clear data accountability that is coming from
assets side of it and the the biggest value that obviously we want to create
is for the stakeholders wise and that’s the main purpose of this impact cloud to
make sure that stakeholders are engaged in a real Icicle of impact management
process altogether I hope this was very useful to understand I’m sure you will
have lots more questions and we would be happy to answer you offline and maybe
you can set up a another demo call if going to the website and we’ll be happy
to walk you through your journey from impact strategy to the reporting and so
feel free to reach out to us until then we will be happy to really if you can
join our future webinar series as well and I’ll answer the questions to adjourn
it in email then thank you thank you everyone thank you thank you

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